Our Guarantees: Worry-Free Shopping at Decords

Ordering decor online shouldn’t feel risky.
You might wonder:

• What if the parcel gets lost?
• What if the color or size is wrong?
• Can I return my order if I change my mind?
• Is my payment data safe?

At Decords, we turned these worries into clear guarantees.
Here’s exactly how we protect every order from checkout to delivery.

Free Replacement If the Wrong Item Arrives

If you receive the wrong design, size or color, we will remake your order and send the correct item for free via priority mail.

How it works:

1. Take a clear photo of the item you received.
2. Contact us within 7 days after delivery and include your order number.
3. Tell us what was wrong (design, size, color, quantity).
4. We remake and reship your order via priority mail at no extra cost.

You usually don’t need to send the wrong item back.
If we do need it for quality control, we’ll explain the process and cover any extra costs if it was our mistake.

Lost Parcel Protection – Free Reship If Your Order Is Lost

If your parcel is lost in transit or delivered to the wrong address due to the carrier’s mistake, we will create a new order and reship it to you for free via priority mail.

We treat a parcel as lost if:

• Tracking hasn’t updated for a long time (for example, 30+ days for international orders), or
• The carrier marks it as delivered, but you didn’t receive anything and the investigation confirms misdelivery.

What to do if you think your parcel is lost:

1. Check the tracking link from your shipping confirmation email.
2. If there are no updates or the status looks wrong, contact us with your order number.
3. We open a claim with the carrier and track the result.
4. If the parcel is confirmed lost or misdelivered, we reship your order for free.

Our goal is simple: you either get your order, or we send you a new one.

90-Day Returns & Full Money-Back Guarantee

We want you to love how your decor looks at home.
If you don’t, you can return your order within 90 days after delivery.

You can return your order if:

• The design doesn’t fit your interior.
• The color isn’t what you expected.
• You simply changed your mind and don’t want to keep the product.

Return conditions:

• Items should be unused and in resellable condition.
• You’re responsible for return shipping unless the return is due to our mistake (wrong item, defect, etc.).
• Once we receive and check the returned items, we issue a full refund of the product cost.

If the issue was on our side (wrong item, defect, misprint), we’ll either offer a free replacement or cover the return shipping whichever is easier for you.

100,000+ Orders Shipped Worldwide

We are not a one-week dropshipping store.
Decords has been creating and shipping wall decor for over 8 years, with more than 100,000 orders delivered worldwide.

• Orders from the US, Canada, UK, EU and many other countries.
• Thousands of happy customers and repeat buyers.
• A stable brand with a long-standing online presence.

You can always check our reviews, social media and customer photos to see real orders in real homes.